Customer service policy
Refund, Cancellation and Dispute Policy
Before work begins
A customer may request cancellation and a full refund before Care2Luck begins substantive work on the purchased service.
After work begins
Refund eligibility depends on the uncompleted portion and disclosed non-recoverable costs. Completed work is generally not refundable except where required by law or where the service materially fails to match the confirmed scope.
Monthly subscription cancellation
Customers may cancel through the Stripe-hosted portal or support. Cancellation prevents future renewal charges and normally takes effect at the end of the paid period; it does not automatically refund a processed charge.
Unable to deliver
If Care2Luck cannot deliver the confirmed service, a full refund will be issued to the original payment method.
Duplicate or unauthorized charges
Report duplicate, erroneous, or suspected unauthorized charges promptly so Care2Luck can investigate with the payment provider.
How to request help
Email support@care2luck.com with the purchaser email, transaction date, amount, and reason. Never send complete card numbers or security codes.
Processing
Approved refunds return to the original payment method. Bank and card-network processing times vary.